Alcoholism – The Money Pit For Business And Industry

A true story is told of a man who had eighteen years of service with his employer, and yet was unable to take a vacation. The inability to qualify for a vacation was not due to a mean or avaricious employer, rather is was due to the fact that during the previous year, the employee had simply failed to put in enough days to earn a vacation. A minimum 101 days of service of service were required. Our man had put in only 100 days.

This is not an unusual story in industry. The kind of employee we are looking at seems to have the uncanny ability to convince his or her employer that there are legitimate reasons for being absent from the job. Since the behavior is tolerated, the absenteeism gradually increases. Finally, the supervisor is found in the position of having covered for the employee for so long that it has become a habit.

Supervisors may even become so exasperated that they no longer care. Excuses range from “it’s always the way we’ve done it,” to “my management does not want to get into a hassled with the union” to “that employee is not that much good when he is at work anyhow.”

Some employees like to game the system. This unfortunate attitude creates a situation that is a natural breeding ground for the addiction process. A manager that permits deviant behavior, high absenteeism and poor performance to prevail soon learns that the department is no more efficient than the poorest performer in the department. Sooner or later the supervisor will be forced to give this employee a choice. It is either the job or the alcohol and I will act accordingly.

Studies prove that alcoholism and drug addiction are costing business and industry millions of dollars in lost productivity, time off work, accidents, sick leave, union grievances, job performance to name a few. A well run employee assistance program managed by professional people in the field of addictions will return ten dollars for dollar invested in the program.

Tips on Gaining a Good Image in the Cleaning Service Industry

The cleaning services industry is continually expanding. Most of the companies realized the convenience of hiring cleaning services. These range from from small details like removing the dust in the furniture, tables to major cleaning like vacuuming of carpets, other upholstery and scrubbing the restroom tiles.

It is not surprising if you are thinking of having your own cleaning service. Other businesses will compare your cleaning or janitorial service to your competitors. Just give your best service and think of a unique idea or ways to make an interesting image of your business and making you very different from the other cleaning services.

At first, it is so hard to make a unique image for your company because some potential clients do not hire any other janitorial services if they have their regular contact for cleaning services. Mostly, the big companies are used to hiring more established and well-known cleaning services to serve them. But this is not a big factor at all as you can offer a more modern or updated and high tech cleaning facilities and services compared to the older competitors.

You should always keep in mind that giving your best service is the biggest factor for competing with others. This will also give you a good image from doing good clean work. You can create a good image with companies which have a negative experience from their previous cleaning services or janitorial services. Always think of ways for easily attracting other companies to hire your services. Do some surveys and researches about other cleaning services in your place and make improvements to areas where you are weak; it can be in your facilities or services.

A cleaning service is a business and having a good customer service is important for a more profitable business. This is one of the traditional practices that you must give attention and focus to. You can improve your services by asking for any recommendations and building a good customer -owner relationship.

Set dates for seminars and intensive training for all your cleaning staff for excellent performing their jobs and the proper ways for handling and conversations to clients. The customers will loose its interest if your customer service representative and cleaning staff is very rude to them. Regular seminars and conferences will help your staffs gain more knowledge and letting them to know about the latest inventions and improvement for cleaning services. Then applying this information’s gathered in trainings that are also offered from company who sponsored the seminar. This will make them more confidence in what they are doing.

Make sure that all the supplies and cleaning solutions will be used before their expiry date and that equipment and tools are well-maintained.

Cleaning service is not just a business but also a profession. You will learn more in this profession as time goes by and experiences that both good and bad will serve you well as you learn more about your business and how to run it smoothly.

The Time Management Game in the Restaurant & Food Services Industries

A well known experienced restaurateur once summarized the restaurant, night club and affiliated food industries as “In the restaurant business you (the owner) have to be there (on-site on the premises inspecting and supervising). Otherwise the hams start walking out of the freezer all by themselves. This may be one way of looking at the food service trade yet at the end of the many restaurants, cafe and bistro owners may wonder who got the best deal. For all the hours put in they just as well worked for someone else and not had the headaches and responsibilities owning and running a business entails. Putting in such hours is not only hard or impossible on a family life, but in the end may well work out to a wage below the minimum wage of their state per employee hour worked.

How can an owner of such a business manage and juggle their workload so that all in they are putting in reasonable and human work time hours?

It is common and popular route now for those wanting, or always wanting “to open a restaurant” to go the franchise route. It is not so much that you are buying a restaurant or any other business when you purchase a franchise. It is that the purchaser is obtaining for the value of his money proven systems. It is the systems that are on the table – not the food service or hospitality business.

Two areas of emphasis that owners and operators typically spend a fair amount of time and wasted time every working day are firstly time spent with vendors and suppliers.

The second is in the preparation of ingredients themselves or on items that lack profitability for their venture.

For purchasing one stop shopping and automated point of sale systems are the way to go. Sure its as if you are driving all over town getting the best bargain – however in most cases your most limited commodity overall of yourself in your business is your time. Time wasted is not only money thrown down the sink but also your precious, limited time squandered. Make it a point to try to deal with one vendor only or in the cases of specialty items – as few vendors as possible, and on an appointment basis only. Preferably on top of that you can schedule one block of time per week – at your preference for that purpose.

Food preparation is another area where time can be saved even if you feel that you must make “everything from scratch”. Often owners and managers of food and hospitality service industries not “leveraging” their suppliers enough or “reinventing the wheel” when if they only asked their favorite suppliers or even outside specialty providers if they might not supply basically that identical product or service.

In the end delegation and systems employed can both save your business as well as your health and sanity.

Buying Or Selling a Business in The Home Care Services Industry

The home care services industry in Canada is poised to expand greatly over the coming years due to the significant shifts in the baby boomer cohort as they age. The impact on the business for sale market will be immense. The aging population means that not only will more people get older relative to the rest of the population, they will live longer than people ever have before which means that they will require more care to function in their day-to-day activities. Because of this, many industries will develop and thrive who can best serve this segment of the community. This article will examine some of the value drivers in buying or selling a home care services business.

What is a home care services business?
A home care services business in one where the service provider offers non-medical assistance services to the clients. The clients are typically seniors who still live at home and require some assistance, but not nursing home care quite yet.

Some client services may include meal planning, companionship, driving to the grocery store, light house work, assistance with bathing or grooming, incontinence care and so on. The key point to remember is that the business focuses on non-medical care. In Ontario, Canada such services are usually seen as a top up to provincial programs such as a Community Care Access Centre (CCAC).

Caregivers
The actual caregivers are usually Personal Support Works (PSWs) and are usually contract employees and earn an hourly wage of approximately over minimum wage plus benefits. The caregivers are typically matched with a client based on a specific need. For instance, if a client needs a caregiver able to provide incontinence care then the business would work to match the need with the worker.

Scheduling
Once a business grows their customer base to a certain level, then some though to scheduling caregivers with clients needs to be given. Workers’ time must be tracked and logged. Contingencies for sick days, missed sessions and so on need to be planned for. There is usually a time tracking software package that is the heart of the business that tracks the client sessions and is tied into payroll.

Legal Issues
Before you consider embarking on either selling a home care business or buying one, you must consult with an attorney. You need to understand your obligations to your clients and also the caregivers. You need to be cognizant of recourse from any injury, accidents or mistakes. A lawyer should also draft the relevant contracts used in the business including contracts with the customers and workers.

Marketing the Business
As the business owner, you need to have a developed system of how to market to not only the end users but also the family members who are the primary people responsible for the overall care.

As with any business you buy or sell, always discuss with an accountant and lawyer before you commit to the transaction.